Accepting Materials That Feel Consistent

Inspect incoming materials according to quantitative specifications


When ordering large quantities of goods over an extended period, it is essential to ensure you continue to get a consistent product. Batches of materials that feel differently from one another or the original samples that a vendor promised creates delays in production, deterioration in product quality and even costly legal battles.

SynTouch gives us the needed information to set specifications and accept or reject materials based on feel


A global garment maker wanted the ability to accept or reject batches of fabric at their overseas factories without worrying about irregularities in the materials delivered. The management at the production facilities didn’t have any objective specification for product feel and wasn’t identifying and rejecting batches of fabric that didn’t feel right. Substandard garments were being made and sold which hurt the brand image. The clothing maker tried flying experts to inspect incoming deliveries, but this lead to costly bottlenecks when their experts were busy, and arguments with their suppliers over rejecting materials for subjective reasons.


SynTouch measured the feel of several samples that the suppliers provided the garment maker. SynTouch created an objective set of specifications and tolerances for the acceptable feel of the material. Fabric from subsequent batches from suppliers is sent to SynTouch for assessment before accepting delivery.

Several samples of the promised textile were measured to set measurement tolerances for accepting and rejecting incoming batches. The compliance dimensions for these materials seem low & therefore unimportant, but small variations between acceptable samples in some dimension, e.g. relaxation (hover/Link cRX: Relaxation) indicated the tolerances were very important. Other dimensions, e.g. micro roughness (hover/link uRO: micro roughness) varied widely in the ‘acceptable’ sample range, indicating the dimension wasn’t very relevant to their perception.


The garment maker was given measurements to ensure the high-quality of their products would be maintained by holding their suppliers to a set of enforceable objective standards. The production bottlenecks associated with having their sourcing agent arrive for each delivery were eliminated, as was the contentious nature of the supplier-garment maker relationship. The garment maker has referred the supplier work with us to adjust their processes to ensure a consistent feel (See Assembly Line Control).

Start a Conversation